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Hwild
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Can’t log into virgin media, tried everything!

Hello,

I’m trying to log in. Via app and the website. I know my user and password is correct. I’ve tried on multiple devices. The fault is with virgin media. I need to change my web safe settings. 

any help would be appreciated.

thanks 

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Gareth_L
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Re: Can’t log into virgin media, tried everything!

Hello Hwild

Thanks for your post 

Have you tried resetting the password then logging in 

Gareth_L

 

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Hwild
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Re: Can’t log into virgin media, tried everything!

Thanks for your reply. It won’t let me reset the password. I answer the questions and have also tried to reset by saying I’ve forgotten answers and using account information/latest bill etc  in and it still won’t work. I think I need someone from Virgin media to reset my account. 

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Gareth_L
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Re: Can’t log into virgin media, tried everything!

Thanks for replying
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

 

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Hwild
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Re: Can’t log into virgin media, tried everything!

Thanks, I don’t have a private message. This is still on the forum? 

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Gareth_L
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Re: Can’t log into virgin media, tried everything!

Sorry my bad

I have sent this private now 

Gareth_L

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Re: Can’t log into virgin media, tried everything!

@Gareth_L you posted the request in public not private. I've removed the message for the ops security. Do you want to send it again
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Gareth_L
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Re: Can’t log into virgin media, tried everything!

Hello again 

If you are not sure I work for Virgin Media, this link might reassure you 

https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk

Gareth_L

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