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Can't log into virgin media account

I cannot log into my virgin media account.

I cannot reset the password either - I've been trying for over two weeks and it keeps returning the error 'oops something went wrong try again later'. I have tried different laptops, Firefox, Chrome, Edge. Always the same error message. Very frustrating as I need to change my subscription bundle. Tried the 1908 number and it eventually redirects via an automated message to use your online account to make changes. Similar issue with the Chatbot on the site - redirects you to use your online account which is the problem I need resolved.

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Re: Can't log into virgin media account

REsolved

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Re: Can't log into virgin media account

Hi ML2001,

 

Thanks for your post and welcome to the community!

 

I'm sorry to hear that you had some issues with your online account, but it's great to know you were able to get this resolved so quickly 🙂

 

If you need help with anything else, please feel free to ask and we'll do all we can to help.

 

Kind regards,

 

Beth

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