Can’t change password

[Sadieel96]

Hi, 

I can’t update my password, what ever I put it just says ‘you can’t use this password’. I’ve checked my email and it’s correct, I’ve tried every possible password and it won’t let me update it. 

Thanks 

[Ayisha_B]

Hi @Sadieel96 👋,

A warm welcome to our Community Forums and thanks for your post. 

I'm so sorry you're having some difficulty updating your password for your online account. I can appreciate that must be frustrating but don't worry I will be more than happy to help you out with this 😊

Will pop you a PM now so we can confirm some details and take it from there. 

Speak soon!

[Ayisha_B]

Thanks for your time via PM @Sadiel96,

All sorted for you!

If you have any further issues, don't hesitate to give us a shout.

If you've not already, I'd recommend downloading the MY VM app too! It makes managing your accounts on the go so much easier  😊