Can’t change password

[Dimeriscos]

I am having exactly the same issue. No matter what I put in, it says that it includes my username.

Very frustrating.

[Tom_W1]

Hi @Dimeriscos thanks for your post, although I'm sorry to hear of your issues signing into My Virgin Media. 

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks