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Can’t cancel engineer appointment

Just joined

Hi, recently my service has been down, I booked an engineer but since then the service has resumed therefore don’t need to have an engineer visit tomorrow morning. My reference number is [MOD EDIT: Personal details]

please cancel the engineer for me as I can’t do it on the app or online. 


Forum Team
Forum Team

Hi @Deanmck7 thanks for your post here in the Community - welcome!

If your engineer appointment is for tomorrow, we sadly won't be able to intervene in time as we have stopped responding to PM's for the evening.

If this is the case, you should be able to do this via the automated line on 150 / 0345 454 1111, options 1, 2 and 4 again and this should allow you to do so.

We hope this helps but if this doesn't work, can you advise on what is restricting you from doing so?

Many thanks