I moved house over 6 months ago, I was told by the virgin media team that I will need to port my account to the new address, this was done however whenever I try to access my account via my virgin media app... it says we are getting things set up... even though I have the services running in my new place for a while.
One thing I noticed is the account number is different from the one on my bill... I have had numerous discussions with customer services, the app support team, and even technical support but no one can help me... I just don't understand why it is so hard to update my account to use the correct account number!!!!
Someone, please help me...
