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Can not use that password

Joining in

Hi I'm a new customer and I ordered the broadband. When I need to register and pay my bill, I find I am stuck in the process of creat a password.  I tried more than 50 times using different browsers and devices, even asked serval friends to help me, but they meet the problem as me. 


Forum Team
Forum Team

Hi @Irin


Thanks for posting on our community forum and a big warm welcome with this being your first post! Sorry to hear about your email issues.


I'll drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox.



Forum Team

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my problem is still unsolved after a week.  what are you engineer doing? and it is a very common problem.