Can' access virgin media account

[aanderson4041]

Can't log into my Virgin media account on the app or website. Says my email or password is incorrect. I get monthly emails so I know the email is correct. Tried to change my password but it won't accept my email. Going round in circles.

[Martin101]

Best call VM on 0345 454 111 and  expect a long wait and hopfully will speak to someone.

[Steven_L]

Hey aanderson4041,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your online account at the moment.  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[johncc]

I have the same problem.   Was accessing My Virgin Media successfully until I installed a new router.   Now I'm told email address or password is wrong!   When I try to change password, it tells me my details are wrong!!