Thanks for your post on our Community Forums @themasonlives, and a very warm welcome to you!
Sorry to hear of the issues with the new Virgin Media account.
I can see that you are currently chatting with one of my colleagues in relation to this matter, and advise you to continue with these discussions.
Please refrain from creating multiple threads/posts on the same subject, as this can result in multiple agents working on the same account, and this cause some confusion.
Kindest regards,
David_Bn
