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Broadband bill help taking payment

Nathan21
Joining in

Hello so I had to make a payment on the 2nd but couldn't and there was a option to pay directly on my app and today I tried to do that and now it's not there anymore also its 2 bills in 1 so I need to pay today also i changed my bank card details on direct debit it's saying it'll be taken out on the 4th but it hasn't been done and I can't over pay it twice I've money coming out for other things and can't risk having 2 payments been taken out.

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello Nathan21

 

Sorry to hear of the billing and payment issues experienced, we appreciate you raising this via the forums looking for assistance.

 

We can see you have been able to speak to the team to discuss this since posting, we trust this was covered during the call and all of your queries answered?

 

If not, let us know and we'll be happy to assist as much as possible although please note we can't take payments via the forums.

 

Rob