I also get this black and purple website when I log on to Virgin Media, as I am trying to get ebilling.
The account was in my husbands name who passed away in February and so I had to contact the bereavement team who arranged for me to take over the account. The previous account was closed down and a new account raised in my name with only the last digit of the account number being changed from '1' to '2'. I have now received 2 paper bills and have been charged £1.75 each time. I have been onto the chat line and been assured that I am on ebilling, not once but about 3 times. When I access my account the red tab 'Switch to Ebilling' is not there. My account details give a list of name, password change etc., and Communication Preferences and it is set as ebills/text/email. The purple and black website looks a bit basic and nothing like the red virgin media website.
