When I try and sign in on the VM connect or MVM app it doesn't recognize my e mail address, however, the account is logged in on my laptop and when I check the account details the email is correct!
Hey @joshlad, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues with the login troubles you're having with My Virgin Media. 😞 I will assist you on this and look in to this for you.
I will send a private message - watch out for the purple envelope inviting you in to a private chat and we can resolve the matter there.
