Bizarre log in issue

[joshlad]

When I try and sign in on the VM connect or MVM app it doesn't recognize my e mail address, however, the account is logged in on my laptop and when I check the account details the email is correct!

[Ilyas_Y]

Hey @joshlad, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the login troubles you're having with My Virgin Media. 😞
I will assist you on this and look in to this for you.

I will send a private message - watch out for the purple envelope inviting you in to a private chat and we can resolve the matter there.

Kind regards,
Ilyas.

[Ilyas_Y]

Hi @joshlad thanks for speaking with us today on the forums.

From this bizarre case I'm glad you have found a solution to this by signing on a 3rd device and then this allowed your main device connect to the Connect App.
Anymroe issues - reach out to us we'll assist.

Kind regards,
Ilyas.