Showing results for 
Search instead for 
Did you mean: 

Billing and random upgrade

Joining in


my contract states £45 so was expecting my first bill to be £90 ish a per virgin email 

it has come through at £145

rang up virgin who see package as £83 a month. I have the contract so I should be okay but any advice for getting this sorted beside “passed to my manager should take 42hrs to rectify”

I signed up on m200 but as part of volt this is bumped to m350. I recently see in my app that I have been upgraded to m500 even though I did not ask to be? 

does anyone have any experience of random changes to accounts??


thanks in advance 


Forum Team
Forum Team

Hi @Si123456,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some billing issues at the moment!

If you take a look at your online account, you'll be able to take a look at our Bill Explainer which can help you understand your bill and where those extra charges came from.

However, we'll be more than happy to look into this for you and see what's happened with your monthly rate. I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs