Billing amount higher than contract agreed via phone / email

[Stuc69]

Good morning

i have agreed a new 18 month deal over the phone of £126, however when i check on the app it is appearing at £162. Have checked the pre contract information and this confirms £126

could some one advise please

[Paul_DN]

Hi Stuc69,

Thank you for reaching out to us in our community and welcome, sorry to hear the package you chose isn't reflecting on your bills, you have come to the right place and I will do all I can to get this rectified, so I can discuss this further I will send you an invite into a private chat, look out for the white envelope to accept.

Regards

Paul.