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Bill and app

iphone12
Tuning in

My app has never worked properly even after uninstalling it and then reinstalling, now I’m getting the wrong bill amounts and late charge fees , I can’t check the bill on the app because it is always incorrect can anyone help,I don’t even know how much I owe because the app always gives me the incorrect bill and I’m sick of it 

1 REPLY 1

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @iphone12,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues with your online bills at the moment!

I'll be more than happy to look into this further for you and see what bills you're seeing and which ones should be correct.

I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

Paulina_Z
Forum Team

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