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Message 1 of 11
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Area reference

Hi I can’t find area reference in my emails please can you tell me the reference for ex29lu

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Message 2 of 11
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Re: Area reference

Hi, its area 18

 

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Rich

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Message 3 of 11
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Account number

Why have I got a 10 diget account number but need a 9 diget one?

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Message 4 of 11
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Re: Account number

H iKyleb123,

 

Thanks for posting and welcome to our community 🙂

 

If there is a zero at the beginning you can just remove this.

 

Alex_Rm

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Message 5 of 11
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Re: Account number

[REMOVED] that’s my account number 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Message 6 of 11
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Re: Account number

Hi Kyleb123,

 

This isn't a media account number, is this related to a mobile account?

 

Alex_Rm

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Message 7 of 11
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Re: Account number

That’s what it’s for my mobile account 

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Message 8 of 11
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Re: Account number

Mobiles don't have an area reference

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Message 9 of 11
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Re: Account number

I go onto the app and it says area reference and account number needed 

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Message 10 of 11
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Re: Account number

That's for Virgin media customers 

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