Thanks for posting and sorry to hear your appointments down seem to be showing via the app.
I've had a look at things from our side and confirm everything is in place for today.
Let us know how things go.
So as an update, I've waited in all day and just received a call at 3pm to say no one is coming
Earliest someone else can come out now is 10th.
Can't believe this has been going on since August to rectify the fibre being laid wrong and sticking out the ground.
No urgency clearly from virgin to fix it in a hurry and constantly chasing. I'm really at a loss now as didn't expect this bad service from virgin. Cant get through on the whats app chat and the woman on the phone wasn't interested only in rebooting. Totally fed up
Really sorry to hear that your appointment was rescheduled. We would have booked the earliest available appointment for this work to be carried out unfortunately, my apologies again for any inconvenience this has caused. Please do let us know if you have any further questions at all and we'll be more than happy to assist further if needed.