Appointments not showing in app

[_SarahP]

I've had a few appointments over the last few months however none of them show in app. I hsve one booked for tomorrow that i wanted to check detail as the last 2 have been a waste of time and wrong people sent out 

[Alex_RM]

Morning _SarahP,

Thanks for posting and sorry to hear your appointments down seem to be showing via the app.

I've had a look at things from our side and confirm everything is in place for today.

Let us know how things go.

Alex_Rm

[_SarahP]

Not arrived yet. Was due 8-1. Would be nice just to get an update/text from virgin to indicate a time seeing as they are late and I'm waiting in for them still.

[_SarahP]

So as an update, I've waited in all day and just received a call at 3pm to say no one is coming

Earliest someone else can come out now is 10th.

Can't believe this has been going on since August to rectify the fibre being laid wrong and sticking out the ground. 

No urgency clearly from virgin to fix it in a hurry and constantly chasing. I'm really at a loss now as didn't expect this bad service from virgin. Cant get through on the whats app chat and the woman on the phone wasn't interested only in rebooting. Totally fed up

[Carley_S]

Hi @_SarahP

Really sorry to hear that your appointment was rescheduled. We would have booked the earliest available appointment for this work to be carried out unfortunately, my apologies again for any inconvenience this has caused. Please do let us know if you have any further questions at all and we'll be more than happy to assist further if needed.