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App

I have been unable to register for the virgin app, keeps tell me there is a problem. Can some at virgin please help

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Re: App

Hello 5cott83

 

Thank you for taking the time to post on the forum and welcome to the community. Can you confirm which app it is you're having problems registering for?

 

Thanks

 

Rob

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Re: App

The virgin media app 

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Re: App

Hi 5cott83,

I am sorry you're having this issue with your App, can I ask what error code is showing when you try to log in? 

Can you login to your Virgin Media Online Account with no problems?

Thanks 

Megan_L

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Re: App

DF377475-A6B9-4BB8-BC3D-07BF4E7CAB07.png

 

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Re: App

Hi 5cott83, 

Thanks for sending over that picture, it looks like I'll have to have a look at your Email on our system to figure this out, I'll do that over a PM soon. Before we do that though, can I ask what happens if you click continue?

Megan_L

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Re: App

9EA38779-55AF-4E40-B841-B86BEF2ABA36.jpeg

 

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Re: App

Hi 5cott83,

Thanks for sending that screenshot, I'll send you a PM now so we can chat further. 

Speak soon,

Megan_L

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