App won't let me use any password I chose when setting up account

[andre2057]

Hi guys 

Setting up my account on the app, everyone I try to set a password it says I can't use that password, I've between 30-40 different passwords with no joy 

[Ayisha_B]

Hi @andre2057,

Welcome back to our Community Forums and thanks for your post.

I am sorry to hear you're getting an error when choosing your password.

Can you confirm if you have tried in an alternative browser or cleared cookies/cache?

Let us know so we can offer further support if needed.

Many thanks

[andre2057]

Cheers Ayisha, 

Just got it sorted 

Thanks Andre 

[Ayisha_B]

Amazing! Glad to hear this Andre 🙂

If you need anything else, just give us a shout!

Have a lovely evening. 

[TomW241]

Hi

I'm having the same issue on both chrome and edge browsers. 

[John_GS]

Hi @TomW241

Thanks for posting and welcome to the community. 

Sorry to hear of the issue with the online account creation.

I shall send you a PM now to assist further.

Best,

[John_GS]

Hi @TomW241

Thanks for joining me on PM. Just to update the thread, this is part of the wider known issue with online accounts and has been raised with IT.

Best,

[dbounford · Accepted solution]

I’m also having this exact same issue. I reported it 2 weeks ago and have since attempted to report the issue again (without success.) I’m getting towards the end of my tether and don’t think it’s acceptable that I’m effectively not able to access any of my online services. Anyone able to help please?

[andre2057]

I had to clear all my browser history etc and use different browsers until I got it to work

[Kain_W]

Thanks for posting an update dbounford,

Can I ask have you tried what andre2057 has advised?

Also are you not able to gain access via a web browser?

Thanks,