Virgin Media Community

[meany84]

Hi my app has my account number wrong it appears to be only the last digit of the account number that is wrong. How do I get this corrected ?  

[Tom_W1]

Hi @meany84 thanks for your post although I'm sorry to hear of your concerns raised here.

This can sometimes happen when you've moved addresses, or you've left and re-joined us for example (it can go from 01 to 02, or 02 to 03).

Please allow me to send you a PM however so I can look into things further for you. Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[Tom_W1]

Hi @meany84 - I have sent you a PM but please feel free to ignore this from me.

I can see you're exchanging messages with 2 colleagues about these issues and reached out to them earlier, so respond to both of them directly, there's no need for me to get involved here.

Many thanks