Hi, so I currently have no service, TV, Broadband and phone.... Why when I go to the app and check status it say all is good... Go through the various tests and end up on a webpage that then tells me that all services are down and expected fix is 21:55 tonight. What's the point of having a service status section on the app if it's not accurate. Appreciate it may seem relatively minor but I deal with my elderly mother in law's service, she had an issue a few weeks ago so I checked the app no issues so I get in the car drive over there thinking she may have done something check everything run the tests to then be told oh yeah service is down... If the information is not accurate don't bother showing it
Hi, all services were restored at about 15:00 so haven't checked since but as far as I'm aware it never changed... The issue started at around 9am and I checked the app shortly prior to my first post so that would hours after the issue started
Thank you for letting us know and I'm so sorry this has happened with the app, I understand how important it is to have relevant and up to date information on your services, especially when there is an outage!
I am aware that google have been having some issues recently with some of their play-store apps but as there is currently not an outage it may be tough for us to check.
I have fed this back to the relevant teams so they aware this issues happened. If this happens again please message us back on here to let us know.
Also, if it does happen again, just know that we also have a service status line you can call for updates on 0800 561 0061.