App not working

[Cas118]

My Virgin Media App keeps saying I’ve got to wait till my broadband is connected before I can use it. My broadband was up and running 2 weeks ago now. Is there anything I can do

[Kain_W · Accepted solution]

Hi there Cas118,

Thanks for your post and welcome to the community.

Many apologies for the problems faced, can I ask if you sign into MyVM via a webpage is the same message appearing?

Let us know,

[Cas118]

Thank you for your reply. I’ve tried the webpage I can’t sign on there either. I got a email saying I’ve got a bill but I can’t check it out 

[Paul_DN]

Hi Cas118,

Sorry to hear you are still unable to use our app even 2 weeks after install, so I can help I will send you an invite into a private chat, once received click on the purple envelope to accept.

Regards

Paul.,