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App not working

Cas118
Joining in

My Virgin Media App keeps saying I’ve got to wait till my broadband is connected before I can use it. My broadband was up and running 2 weeks ago now. Is there anything I can do

1 ACCEPTED SOLUTION

Accepted Solutions

Kain_W
Forum Team
Forum Team

Hi there Cas118,

Thanks for your post and welcome to the community.

Many apologies for the problems faced, can I ask if you sign into MyVM via a webpage is the same message appearing?

Let us know,

Kain

See where this Helpful Answer was posted

3 REPLIES 3

Kain_W
Forum Team
Forum Team

Hi there Cas118,

Thanks for your post and welcome to the community.

Many apologies for the problems faced, can I ask if you sign into MyVM via a webpage is the same message appearing?

Let us know,

Kain

Cas118
Joining in

Thank you for your reply. I’ve tried the webpage I can’t sign on there either. I got a email saying I’ve got a bill but I can’t check it out 

Hi Cas118,

Sorry to hear you are still unable to use our app even 2 weeks after install, so I can help I will send you an invite into a private chat, once received click on the purple envelope to accept.

Regards

Paul.,