Despite being a customer for a number of weeks, I still can't access my package details with the app. I am logged in, and can see my bills etc.
Thanks for posting and welcome to the community 🙂
Sorry to see this. If you log in to your account online, is the package there?
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
Thanks for the reply John.
Yes it shows if I login via the website, but not via the app.
When were you connected please?
Saturday August 3rd
Okay thanks. Can you delete and re-add the app for me?
Have already done that, it made no difference
Thanks for coming back to me Buzz180.
It's looking like an IT ticket needs to be raised, I'll go ahead and send you a PM to arrange.