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App not showing package

Screenshot_20190915_204842_com.virginmedia.myvm.jpg

Despite being a customer for a number of weeks, I still can't access my package details with the app. I am logged in, and can see my bills etc. 

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Re: App not showing package

Screenshot_20190915_204842_com.virginmedia.myvm.jpg

 

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Re: App not showing package

Hi Buzz180,

 

Thanks for posting and welcome to the community 🙂

 

Sorry to see this. If you log in to your account online, is the package there? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: App not showing package

Thanks for the reply John. 

 

Yes it shows if I login via the website, but not via the app. 

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Re: App not showing package

When were you connected please?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 6 of 9
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Re: App not showing package

Saturday August 3rd

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Re: App not showing package

Okay thanks. Can you delete and re-add the app for me?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 8 of 9
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Re: App not showing package

Have already done that, it made no difference 

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Re: App not showing package

Thanks for coming back to me Buzz180.

 

It's looking like an IT ticket needs to be raised, I'll go ahead and send you a PM to arrange.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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