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App issues

sportagegirl
On our wavelength

Each time I use the app to pay my bill it always says overdue even when it's not. Today's bill isn't due until 4th November but is showing overdue. Also after I fill in the payment page and then go to my bank app to authorise when I go back the payment page disappears and takes me back to the start. This is not the first time it's happened and its really annoying. 

3 REPLIES 3

sportagegirl
On our wavelength

Why does my bill always say overdue and threatening to cut me off when I am up to date. Like this for months 

Vikki_M
Forum Team
Forum Team

Hi sportagegirl

 

Thank you for your post and welcome back to our community.

I am sorry to hear that. 

I will send you a private message now so we can look into this for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team


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Hi @sportagegirl,

Thanks for your post!

I can see my colleague has PM'd you on your other thread and will assist you further 😊

Many thanks

Ayisha_B
Forum Team

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