App is using wrong account.

[rehmanr]

Hi can someone help me, I recently moved house and to cut a long story short.... we had some issues where several accounts were created which caused a lot of problems.... this was finally fixed however I noticed that when I signed up for the app, it is using the wrong account number and not the one that I am currently assigned to.

Can someone PM me and assist me in getting this resolved?

(I found this post from some one else, which is the same issue i have: https://community.virginmedia.com/t5/My-Virgin-Media-App/Wrong-Account-on-App/td-p/5017219)

Razia.

[Tom_W1]

Hi @rehmanr thanks for taking your time to post, although I'm sorry to hear of the concerns you've raised here.

I'll send you a PM now so I can look into getting this sorted for you.
Kindly expect this to arrive shortly and respond directly when you can!
Many thanks