App account number switch

[LB_2022]

Good morning,

I have recently moved home and have a new contract and need to change the account number associated with my email so I can access the new information with the app. This along with other things is a nightmare.

LB_2022

[Akua_A]

Hi @LB_2022,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues when trying to access your online account after a house move. We can understand the inconvenience caused and we want to best help. Just to confirm, what happens when you try logging in? Have you created a new account since the house move via an alternative email? https://www.virginmedia.com/my-virgin-media/register

Thanks,

[LB_2022]

Hi there, thank you for getting back to me. When I attempt to log in it takes me to my old account. I can’t use an alternative email as I used the same email address to change my services over to my new address. 

[Akua_A]

Thank you for letting me know @LB_2022.

In this case, I have sent a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

Please do let me know how it goes and if you need any further help.

Thanks,

[LB_2022]

Will do. Thank you for all your help.