Amend mobile number in My Details page is not working

[Chrisguitar]

I have tried to amend my details regarding my new mobile number in the Accounts Detail online, but it states that it has not been able to, please try later. I have tried this on several days to no avail. 

[Chrisguitar]

Hi Steven

I have checked My Details page again this morning, my mobile number is still not correctly updated.

My mobile number was switched by Virgin Media to a new SIM with O2. So my new contact details are mobile number [REMOVED].  

Chris

[MOD EDIT: Personal and private information has been removed from this post.]

[Chrisguitar]

Hi Steven

I have checked my details page again this morning and the mobile number has been changed to [REMOVED] which is not correct. 
Chris 

[MOD EDIT: Personal and private information has been removed from this post.]

[Matthew_ML]

Hey Chrisguitar, thank you for reaching out and I am sorry this hasn't been updated correctly. 

Please can you reach out to my colleague who you are in PM with and he will be able to update this for you. Thanks 

[Chrisguitar]

Hi

Yes I have tried contacting Steven, but I have not received a reply. 

[Chrisguitar]

Why is not possible to amend your contact details online? I have tried this for months and even with your staff assistance it has not been done correctly. 

[Steven_L]

You're very welcome Chrisguitar 😀

Kind Regards,

Steven_L