Acount number

[Grzesiek1212]

I cant finded my acount number. Virigin didn't send email and letter. I cant registered and booking enginee. Can you help me please. 

[Paulina_Z · Accepted solution]

Hi @Grzesiek1212,

Welcome to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues with locating your account number!

You should have your account number listed on your Welcome email as well as listed at the top of your bills. Can you tell us why you're needing to book an engineer appointment? We'll be happy to look into this further for you and see what we can do to help. 🙂

Thank you!

[Grzesiek1212]

I need an engineer because my plug is different than what the router sent me in the computer. How do I get an acount number?

[Lee_R]

Hi Grzesiek1212, thanks for getting back to us.

Sorry to hear you received an incorrect cable.  I would like to help you resolve your issue.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi Grzesiek1212, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R