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Tuning in

Have recently joined virgin, set up account on virgin media app, said would be sorted in 48 hrs, nearly 96. Is this typical


Forum Team
Forum Team

Hi Sparky76, welcome to the community! Thank you for posting. 

Sorry to hear of the delay with your My VM account being set up. 

There are a couple of reasons this usually happens;

Are your services all installed and activated now? If not, this will be affecting your access to My VM. This will resolve itself when your services are installed and activated!

Otherwise, has the email address used to register ever been associated with a former account? Or another account which currently has active services. If so, we may just need to get the email address transferred over to the current account to restore access. 

Let us know if either of these scenarios sound like your case! If it's the latter just let us know and we will send you a PM to offer support moving the registered email over. 

All the best! 


Thank you, my services will hot be installed until the 24th. It could have been a bit clearer on the app lol.