Hi @Superdooperleed,
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your online account.
As our accounts are address based, you will receive a new account number for your new property. The system should automatically move your online account to your new address, but this can take a few days to complete.
Apologies for any confusion caused. You can read more about our House Moving process on our website, or you can call our Movers team on 150/ 03454541111 by choosing option 1, option 4, and then option 3.
If your online account issue persists after you've moved into your new home, please let us know and we'll be more than happy to look into this for you.
Thank you,