Virgin Media Community

[esjas12]

I’m trying to set up the App but don’t have my account number or area details.   My service starts next week but the contract documents don’t seem to o have this information.   Any help would be appreciated.
Jim

[Chris_W1]

Hi Jim, thanks for the message and welcome to the forums. 

This information will be provided on the contract and welcome email. 

Can you check the inbox and junk holders to see if you can find it please? 

Chris. 

[esjas12]

I have a letter and pre-contract documents.  Should I expect additional paperwork?

[Chris_W1]

Hi esjas12, thanks for the message. 

I will send you a private message so that this can be looked into further. 

Kind regards, Chris. 

[Chris_W1]

Hi esjas12, thanks for the message. 

I am glad that we have things resolved over PM. 

Please let us know if you need anything further. 

Kind regards, Chris.