Account closed change of name .

[malfred1]

Account closed in partners name due to illness. New account in my name won’t let me register keeps going to old account. The email is the same as before.

[Tom_W1 · Accepted solution]

Hi @malfred1 thanks for your post here although we're sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into things further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

[malfred1]

Despite talking to virgin I still cannot register, They have phoned me twice and nothing is happening even tried to register with non virgin email as suggested but nothing. 

[Alex_RM]

Hi malfred1,

I can see my colleague has raised an IT ticket for you regarding this, I've had a look and this is still being worked. We're sorry for the delays.

Alex_Rm