Account changed

[Shakirnator]

I've previously have been a customer with virgin media and the contract has ended. Few months later and I've got another package with virgin media. When I use the virgin media app it still shows the old account number and not updated to the new one. I can't change settings or anything at all. I still used the same email and password to sign back up.

Any help please? 

[Lee_R]

Hi Shakirnator, thanks for posting and welcome to our community.

From what you have explained, it sounds as though your username/email address is still linked to your former account. I would love to help you with getting your username set to the correct account. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi Shakirnator, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R