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Ryan_D
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Account Number My Virgin Media

I've had an address move - I've also had a new account number sent to me.

Can someone assist with changing my account number linked to my email as It won't allow me to "re-register"

Thanks,
Ryan

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John_GS
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Re: Account Number My Virgin Media

Hi, Ryan

 

Thanks for posting. My apologies for the delayed reply. We wouldn't change the account number, as the account number is linked to an address itself. The process is called move and transfer, whereby we'd transfer the online account from the old account to the new one.

 

I've checked the systems today and can see you've registered, would this mean you've decided to go with a new email? If so, great 🙂 if not and you'd like to transfer it, let me know and I'll be happy to assist further

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Ryan_D
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Re: Account Number My Virgin Media

It's all sorted it's self now thanks.

 

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John_GS
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Re: Account Number My Virgin Media

Glad to hear all sorted 🙂

 

Is there anything further we can assist with today?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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