Account Log in

[Loopylou0141]

Hi I can't log in to my app or my account my app says I'm not connected yet and have been since September. Every link you send me doesn't work I've tried everything can't view my bill either 

[David_Bn]

Thanks for your post on our Community Forums and a very warm welcome to you @Loopylou0141!

Sorry to hear of the issue with the self-care account. 

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[Loopylou0141]

• Hi can't log in to my account or app tried everything none if the links you send work can't view bill either 

[Gareth_L]

Hello Loopylou014.

Thanks for your post. 
Sorry to hear about the issue accessing your online account
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Can you share a screen shot of the error you get please Loopylou0141.

When you try and register the account.

Gareth_L

[Gareth_L]

Hello Loopylou0141,

Sorry to hear this is still not working.

Let me go away and see what the issue is.

I will send you a PM if it contains any account specifics.

Gareth_L

[Loopylou0141]

Been through all the security questions twice with two different people told to try again but still can't access account or view my bill or login to the app 

[Loopylou0141]

 

 

 

[Vikki_M]

Hi @Loopylou0141

I am sorry to hear you are still having the same issue. 

I can see my colleague David has sent you a private message earlier this week.

Could you reply to him directly there please and he can assist further. 

[Loopylou0141]

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