Accessing my virgin media

[Shreenithi]

I'm not able to create register my account on 'my virgin media' app. Every time I try, it shows that the account is already set up with the email address.

This might be because I have an old account which was abandoned (removed) and not deleted yet.

My new account : removed - currently using it.

Please help me with this query. It's getting stressed as I'm not able to get hold of an agent to help me out since a long time.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Travis_M]

Hi @Shreenithi 

Thanks for posting on our community forum and sorry to hear about the issue with your account

I am going to drop you a private message now to collect some more information and investigate further so I can get this sorted for you. Keep an eye on your inbox for a message from myself.

Regards