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Accessing my virgin media

Joining in

I'm not able to create register my account on 'my virgin media' app. Every time I try, it shows that the account is already set up with the email address.

This might be because I have an old account which was abandoned (removed) and not deleted yet.

My new account : removed - currently using it.

Please help me with this query. It's getting stressed as I'm not able to get hold of an agent to help me out since a long time.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]



Forum Team (Retired)
Forum Team (Retired)

Hi @Shreenithi 


Thanks for posting on our community forum and sorry to hear about the issue with your account


I am going to drop you a private message now to collect some more information and investigate further so I can get this sorted for you. Keep an eye on your inbox for a message from myself.



Forum Team

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