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Accessing account settings

TashandRich
Joining in

As a new customer, I cannot believe the shocking support that I have received.

I connect the app and I can see my name and a message saying it's being setup. I have my land line and fibre and TV working, but being blocked from various sites (insurance) unless I use my Plusnet mobile. First operative told me to reinstall app and try 24hrs later! Second suggested clearing cache on my phone and pc!.

Third said the could see a fault on my line and it would be fixed within 24hrs or you'd be in touch. So 6 days later still not working. Time to cancel???, Certainly would warn people off. 

Any ideas anyone?????? 🤯

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @TashandRich 

Thanks for posting and welcome to the community. Sorry to hear of the issue accessing the online account. I think I may know what the issue is from doing a back office check.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


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