Every time I try to log in to the app on the my Virgin Media online I get directed to an old inactive account. How do I sort this so that I can access my ne account?
Hi there @InnesMcc
Thank you so much for your post to our community forums and welcome to the team, it's great to have you here.
I am so sorry to hear that you are facing this issue with your My Virgin Media App but I'd be happy to take a look and see if I can move the log in details across for you.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.