Accessing My Account in the app and online

[InnesMcc]

Hi

Every time I try to log in to the app on the my Virgin Media online I get directed to an old inactive account. How do I sort this so that I can access my ne account?

Thanks

Innes

[Ashleigh_C]

Hi there @InnesMcc

Thank you so much for your post to our community forums and welcome to the team, it's great to have you here. 

I am so sorry to hear that you are facing this issue with your My Virgin Media App but I'd be happy to take a look and see if I can move the log in details across for you. 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

Thank you