48 Hours Virgin Media App

[ChloeFleck]

Hi

The virgin media app has said "We'll have you setup within 48 hours" and it's been saying that since 08/08/2022. 

Our broadband is not set to be installed until the 6th of September so is that why I can't get logged onto the app? 

Any help appreciated

[Steven_L]

Hey @ChloeFleck,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your online account login, you should be able to create your account before your services have been installed. Have you tried to register on the app and by the web site? If you haven't tried to do it via the site, please could you give that a try and let me know if it works.

Regards,

Steven_L

[ChloeFleck]

Hi Steven

Thanks for getting back to me.

I have already registered on the website and I have an account but the app has said "We'll have you setup within 48 hours" for 8 days now.

Cheers

Chloe

[Steven_L]

Thanks for coming back to us @ChloeFleck, are you able to log into your account via the website or do you get the same issues with the app and the website?

If you're getting the issue on the app only, please could you try to remove and re-install the app on your device?

Regards,

Steven_L

[ChloeFleck]

Hey Steve

I am able to log into the website with no issues at all.

I've uninstalled the app and reloaded twice now. I've signed out and back and still the same "48 hours" message.

Cheers

Chloe

[Steven_L]

Thanks for trying that for me @ChloeFleck, would you be able to provide a screenshot of the error message?

Regards,

Steven_L

[ChloeFleck]

Hey Steve,

Yes - please see attached.

Cheers

Chloe

[Steven_L]

Thanks for coming back to me with the screenshot @ChloeFleck, we will need to get this logged with our IT support team to be looked into further but I would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L
 

[Steven_L]

Thanks for confirming your details @ChloeFleck, I have now raised this with our IT support team, this can take up to 5 working days but hopefully it will be done much sooner.

I will be in touch as soon as I hear any updates from the support team.

Regards,

Steven_L

[ChloeFleck]

Hi Steve

Are there any updates with my issue?

Cheers

Chloe