Virgin Media Community

[louise14]

i have accidentally put the wrong email address while applying for a contract sim card, i don’t currently have a sim card to make phone calls or i would phone the customer help line, can anyone help me 

[Molly_T]

Hi Louise14 👋 sorry to hear you have had a bit of an issue with the email address provided when placing a mobile order. To get support with this you will be best off giving the mobile team a call on 📞0345 600 0789, 📱 text on +44753 301 6422 or Whatsapp on +447305 327 112. This way we can ensure the order has gone through correctly, raise it again if needed and update your contact information. 

Apologies that we are unable to do this for you via the forum (we cannot process initial sales here!) Thanks for your patience whilst we get this sorted. 

All the best 🌞