Menu
Reply
richyx
  • 3
  • 0
  • 0
Joining in
265 Views
Message 1 of 6
Flag for a moderator

what is zone 1

went to Jersey last week and could not make calls or send texts, could receive calls and texts.

I was on JT network and my charge cap was maxed out on day 1 using zone 1

don't understand this 

0 Kudos
Reply
Gareth_L
  • 6.95K
  • 424
  • 781
Forum Team
Forum Team
251 Views
Message 2 of 6
Flag for a moderator

Re: what is zone 1

Hello richyx

Thanks for your post

Before you left the Uk did you set up Roaming , as that would have allowed you to use your handset making calls etc 

Data Capping etc is explained here 

Hope that helps 

Gareth_L

0 Kudos
Reply
richyx
  • 3
  • 0
  • 0
Joining in
236 Views
Message 3 of 6
Flag for a moderator

Re: what is zone 1

Gareth no I did not. When I landed in Jersey I set international roaming on and turned off call barring. I picked up JT network provider but couldn't send texts or call out only Internet connection I got was on the hotel WiFi. I tried virgin help and tried to text All but that did not work either. Reading the information help on roaming I think the problem was not setting it up when I was connected to virgin at home. 

0 Kudos
Reply
Gareth_L
  • 6.95K
  • 424
  • 781
Forum Team
Forum Team
232 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: what is zone 1

Hi richyx

That would be the cause I am am afraid 

Its always best to set up roaming before you leaver the UK 

I hope it didnt spoil your actual getaway

Gareth_L

0 Kudos
Reply
richyx
  • 3
  • 0
  • 0
Joining in
227 Views
Message 5 of 6
Flag for a moderator

Re: what is zone 1

Hi Gareth

The holiday was great I just couldn't reply WELL to the automated Jersey gov. daily txt messages I got everyday lol. But I did receive their txt to say my pcr Covid Test on entry was negative so alls well that ends well. I know what to do in future. Thanks

0 Kudos
Reply
Gareth_L
  • 6.95K
  • 424
  • 781
Forum Team
Forum Team
221 Views
Message 6 of 6
Flag for a moderator

Re: what is zone 1

Thanks for that richyx

If you need help again in the future 

Were only a message away 

This is the only time a negative is a positive 

Gareth_L

0 Kudos
Reply