Virgin Media Community

[valdez]

surely there should be an option to mark an answer as unhelpful - there seem to be plenty of people with something to say but no solutions

[enlli]

Is that because the answers you got, where not to your liking?

This is a customer to customer forum and not first line support. 

[valdez]

why cannot questions on charges be answered? i can only see charges / usage for the last month and it seems that virgin is unable or unwilling to tell me historical charges. all other 'utilities', financial institutions etc show me historical data so why not ?

[enlli]

Bills for the previous12 months are downloadable from your online account

[valdez]

i want to know what i have been charged for the last 5 months, why is this not available ?

[valdez]

keep asking for details of what i have been charged. surely any company that cared about their customers could tell you this, but not in this case. happy enough to rip you off but incapable of resolving issues

[enlli]

How many threads have you started regarding this? 

I would suggest you put your complaint in writing using the official process. 

This forum is not front line support.

[valdez]

if you don't work for virgin media and cannot resolve or answer anything what has it got to do with you 

[enlli]

It's a community forum run by members. Multiple threads on the same topic are against forum rules. I've reported the same.

[valdez]

all i can see is the last months activity - there is no history, downloadable or otherwise