unable to log in or reset virgin mobile

[ukguy183]

im unable to log in or do reset for my virgin mobile account on firefox browser with windows 11 PC. 

I have cleared cache and cookies.

it says this on pc -

We’re sorry that you are unable to log in to Your Account at the moment.

If you have recently ordered a new Virgin Mobile phone or SIM and were super eager to get going, it might be that we are still verifying your details. This should be resolved soon, so please try again shortly.

However, if the issue persists or you’ve been registered for a while, please give us a call on 0345 6000 789* for more information.

*Please note standard charges apply. Please check with your network operator for rates.

[Ashleigh_C]

Hi there @ukguy183

Thank you so much for your post and welcome back to the community forums. 

I'd be happy to look into this with you via a PM and will pop one across now.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.