I am disabled and i have been trying to contact virgin mobile for weeks now with no luck.
I tried the texting service and they said they couldn't help and told me to try the text relay service.
I tried the text relay service and it doesn't work so then i rang virgin mobile a few times and each time i was on the line for over an hour and no one answered.
So i tried the text service again and they still couldn't help and this was before the messages came through about restrictions with the virus.
I don't know what to do next as i have a few contracts and i have been told that they are changing the tariff and putting the prices up, which means i will be paying quite alot more for something i don't want.
Hi I have tried that number today and they are still not answering after holding on the line for over an hour. Also that is the number that I have been ringing for weeks.
I have never done it so difficult to deal with a company except virgin.
I really like virgin but i hate it when there is a problem because it is always so difficult to get it sorted with them.
All the other company that i have to deal with i have always managed to sort with them through email or chat but not virgin.
I have contracts that i haven't bothered canceling because i was only paying £1.05 on each and i don't even use the sim cards anymore but it is to much hassle trying to cancel them but then I get a letter from virgin saying they are all going to £8 each and if I am not happy I can cancel by 31st of March but I don't think that is going to happen at this rate maybe I should just cancel direct debits or something.
I don't understand how the text service can change your package but can't cancel it
Still haven't managed to get through to virgin mobile they are totally useless. I guess all I can do is cancel the direct debits as I have all the texts to prove that I have been trying to get hold of them for a month now.
The text relay service doesn't work and the text service couldn't do anything and the number doesn't answer after waiting over an hour every time.