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still getting bills contract cancelled and cleared june 2019

the virgin mobile was lost in june 2019 i rang virgin and cancelled the contract and paid over the phone any debt that was on the account im still getting bills sent through nearly a year later i live abroad now and have contacted virgin so many time with no joy please help someone 

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Re: still getting bills contract cancelled and cleared june 2019

Hi roothy,

 

Have you been able to speak with a member of the team in regards to this since your post?

 

Let me know if you still need help with this and I'll pop you over a PM so we can discuss this from there.

 

Look forward to hearing back.

 

Kind regards,

 

Beth

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Re: still getting bills contract cancelled and cleared june 2019

hi there no ive had no response im at the end of my tether if you can help that would be great

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Re: still getting bills contract cancelled and cleared june 2019

hi no ive had no response im at the end of my tether if you can help that would be great
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Re: still getting bills contract cancelled and cleared june 2019

Thank you for the update Roothy.

 

Can we please confirm if you received your final bill and all of this was paid? Did you return all equipment to us as well as if not, there can be charges added to the account.

 

Let us know, Emily.

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Re: still getting bills contract cancelled and cleared june 2019

hello
i was already abroad when i called up to say the mobile phone was lost and i would like to pay off the account in full and to cut off the phone so no one can use it she gave me the figure i re confirmed is that everything cleared and paid the amount but as i said every month i keep getting a small bill emailed to me i have not paid these bills but i am concerned that i am abroad and have unpaid apparent bills there if you could help me i would be happy thanks
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Re: still getting bills contract cancelled and cleared june 2019

Hi Roothy

I would like to look into your issue with your cancelled mobile contract further.  I am sorry for any confusion there may be around this.  To enable me to look into this further for you, I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards

 

Lee_R

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Re: still getting bills contract cancelled and cleared june 2019

Hi Lee ive had another bill
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Re: still getting bills contract cancelled and cleared june 2019

I am really sorry you had to contact us again roothy.

I hope you're satisfied with our response.  If you need us again please don't hesitate.

Regards

Lee_R

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