4 weeks ago
I received a new sim card which said it required activation and that all I needed to do to activate was put it in phone and use it. I have done this but yesterday received an email stating that I have not activated my sim card?
Welcome to our Community Forums and thanks for posting.
Can I ask if everything has been working for you okay since activating the sim? If so, the email may just be an automatically generated reminder.
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yes, seems to be working fine. Just wanted to make sure it wouldn't be cancelled. I was told it would be cancelled if I didn't activate it?
I'll pop you a PM now @Elmogm so I can take some details and get this checked on the system for piece of mind 🙂
Thanks for confirming the details as requested @Elmogm
We have checked this for you and I can confirm the sim is active 🙂
No further action is required.
I do apologise for any confusion caused.
That's great, thank you.
My pleasure 🙂
Have a lovely day!