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Elmogm
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sim activation

I received a new sim card which said it required activation and that all I needed to do to activate was put it in phone and use it. I have done this but yesterday received an email stating that I have not activated my sim card?

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Ayisha_B
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Re: sim activation

Hi @Elmogm,

 

Welcome to our Community Forums and thanks for posting. 

 

Can I ask if everything has been working for you okay since activating the sim? If so, the email may just be an automatically generated reminder. 

 

 

Ayisha_B
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Elmogm
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Re: sim activation

yes, seems to be working fine. Just wanted to make sure it wouldn't be cancelled. I was told it would be cancelled if I didn't activate it?

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Ayisha_B
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Re: sim activation

I'll pop you a PM now @Elmogm so I can take some details and get this checked on the system for piece of mind 🙂

 

 

Ayisha_B
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Ayisha_B
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Re: sim activation

Thanks for confirming the details as requested @Elmogm

 

We have checked this for you and I can confirm the sim is active 🙂

 

No further action is required.

 

I do apologise for any confusion caused. 

 

 

Ayisha_B
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Elmogm
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Re: sim activation

That's great, thank you.

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Ayisha_B
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Re: sim activation

My pleasure 🙂

 

Have a lovely day!

Ayisha_B
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