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byjove
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sign in

please help i'm going insane, i've been trying to log in to my mobile account and it won't let me, i have retyped every detail, requested new passwords and it still won't let me, even when i'm accepting a new secure password it won't accept it, it says its invalid and its just bringing up cptchpa upon captcha

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Terrantino
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I am having the same problem...I have been trying for 3 days...Virgin are shocking..

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byjove
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it has literally driving me crazy, every detail is correct and it won't even accept the secure password they suggest

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Lisa_CC
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Re: sign in

Hello @byjove and @Terrantino,

 

Welcome to our Community Forum and sorry to hear you're both unable to sign into your online accounts.

 

Can you both clarify whether you have previously been able to register for an online account but having problems signing in, or are you trying to register a new online account?

 

Can you try and clear your browser cache and try again? What happens?

 

Thanks,

 

Lisa

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