Menu
Reply
Highlighted
  • 2
  • 1
  • 0
Just joined
204 Views
Message 1 of 4
Flag for a moderator

sign in

please help i'm going insane, i've been trying to log in to my mobile account and it won't let me, i have retyped every detail, requested new passwords and it still won't let me, even when i'm accepting a new secure password it won't accept it, it says its invalid and its just bringing up cptchpa upon captcha

0 Kudos
Reply
Highlighted
  • 1
  • 1
  • 0
Joining in
198 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: sign in

I am having the same problem...I have been trying for 3 days...Virgin are shocking..

0 Kudos
Reply
Highlighted
  • 2
  • 1
  • 0
Just joined
195 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: sign in

it has literally driving me crazy, every detail is correct and it won't even accept the secure password they suggest

0 Kudos
Reply
Highlighted
  • 2.18K
  • 121
  • 210
Forum Team
Forum Team
152 Views
Message 4 of 4
Flag for a moderator

Re: sign in

Hello @byjove and @Terrantino,

 

Welcome to our Community Forum and sorry to hear you're both unable to sign into your online accounts.

 

Can you both clarify whether you have previously been able to register for an online account but having problems signing in, or are you trying to register a new online account?

 

Can you try and clear your browser cache and try again? What happens?

 

Thanks,

 

Lisa

0 Kudos
Reply