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service suspension

Joining in

My services have been suspended and when I logged in to check why it said I have an outstanding balance of £0.00. I have paid my bill last night and my service still does not work.Any advice on how to deal with this would be appreciated.


Forum Team (Retired)
Forum Team (Retired)

Hi @joseparker,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that your services were temporarily suspended due to a billing issue! It can take a day or so for the system to process your payment. Once the payment has been processed, any service restriction will be taken off the system and your services will resume as usual. 

You can read more about Payment Queries on our website to see if this can assist with your issue.

Have you tried to reboot your equipment to see if this can help? 

Keep us updated so we can help further if needed.

Thank you.

Forum Team

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